• BESPOKE ORDER
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Inketch

BESPOKE ORDER

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    Description

    Bespoke Order

    If you require something completely bespoke or unique we may be able to help design something very special but this does take us a little longer so we charge an additional fee.

    Please get in contact with us prior and we can discuss the design and let you know how much extra it may be :)

    If you haven't already please fill out our bespoke order form below so we can accurately confirm a price!

    Please email info@inketch.com or use our Contact us page

    In the email subject please write BESPOKE ORDER

    Name -

    Address - 

    What you would like and what it will be for?

    The date you need it for?

    The size you would like? i.e. height

    How many?

    The colour you would like i.e. gold, silver, pink, wood etc

    Personalisation required i.e. Happy Birthday

    Please feel free to attach any photos you have to give us a better idea of what you are after.

    Once we have all the information needed, we can get back to you with an accurate price. 

    Thanks for contacting we will get back to you within 24 hours but usually much quicker!

     
    Thanks

    Chelsea & Danny   
    Check Your Personalisation

    Important: Double-Check Your Personalisation Details

    Just a quick reminder to make sure you double-check all the personalisation details when you place your order. We're going to replicate exactly what you provide us.

    Our Speedy Turnaround and Modification Policy

    We pride ourselves on our speedy turnaround time, which means we might not be able to make changes once the order is placed. If you do need to make any modifications, don't worry, just get in touch with us as soon as possible at info@inketch.com. We're here to help!
    Returns & Late Arrivals

    Our Personalised Products and Returns Policy

    Just a heads up, since we make each item especially for you, we can't accept returns on personalised or custom-made products. But don't worry, if there's any issue with your item, just get in touch with us within 14 days and we'll do our best to help you out.

    Our Speedy Production and Delivery Times

    We're pretty speedy at making items, always within 1-3 business days, and we send all our UK parcels with Royal Mail 24, which should get to you in 1-2 days. For our international friends, it usually takes about 1-2 weeks.

    Potential Delays and Our Refund Policy

    We always get everything out on time, but sometimes there can be delays with the carrier, especially during these unpredictable times with Covid. As a small business, this is something we can't control, and unfortunately, we can't offer refunds for late arrivals. Since we can't resell personalised items, it's just not something we can afford to do.

    Need Your Order Quickly?

    If you're in a hurry or need your item for a special day coming up soon, we recommend purchasing a guaranteed delivery shipping upgrade or a 'rush my order' queue jump. We're here to help make your special day as perfect as possible!
    Important Product Info

    Mirror Acrylic Products

    Let's talk about our Mirror Acrylic first. It's a one-sided mirror, which means the back of the acrylic is grey. To keep it safe during shipping, we cover it with a clear protective film. Just peel it off when you're ready to use it for the best results. We engrave the mirror from the back, creating a transparent design that's permanent and won't scratch or fade off. Pretty cool, right?


    Our Wood Products

    Now, let's move on to our Wood products. We do a thorough quality check before and after engraving, but sometimes there might be slight imperfections in the grain, colour, or even knots. But that's the charm of working with real wood, each piece is unique! However, we can't refund for minor imperfections that naturally occur in wood or any browning from the laser engraving.

    How Our Laser Engraving Works

    Wondering how our laser engraving works? It's pretty simple, actually. The laser burns the surface, which is why we don't use printing or colour. Depending on the material, the engraving can appear dark, like on wood, or white on materials like slate. It can even be see-through on certain types of acrylic. It's all part of the magic of laser engraving!
    BESPOKE ORDER